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Frequently Asked Questions (FAQs)

  • Question: 1. What are the functions of WW&CBC?

    Answer:

    Setup in 2019, WW&CB Cell of NCW works on the needs of women-centric interventions to address the most pressing challenges affecting empowering of women at economic, social, cultural and political level.

  • Question: 2. What types of programs are organized by WW&CBC?

    Answer:

    The Cell has been conducting various Awareness programs, Workshops, Conferences, Seminars, Competitions, Legal Awareness Programmes, Gender Sensitization Workshops, Capacity Building, Skill Development, Women Empowerment and Personality Developments Programs, etc. for holistic growth of women.

  • Question: 3. Name some major programs organized by WW&CBC.

    Answer:

    i. Gender Sensitization and Legal Awareness Programme for

    • Adolescent boys and girls of KVs
    • Colleges / Universities students
    • Sex workers
    • Transgender persons
    • Women at grassroots level
    • Police officials
    • Judiciary

     ii. Capacity Building & Skill Development Programs

    • Women students enrolled in UGs/ PGs
    • Women in Dairy Farming
    • Women Artisans
    • Women in livestock rearing
    • Women Entrepreneurs
    • Women at grassroots level looking for 2nd chance at their career.

      iii. Organizing Awareness Programs Seminars/Webinars/Workshops on various women centric issues and challenges.

     iv. Organizing Awareness Program on Digital literacy and cyber security.

     v. Interaction with State Commissions for Women and hand holding

  • Question: 4. What is the outreach of the programs?

    Answer:

    The Cell organized programs at State, Regional and Pan India Level. In order to increase the outreach of its programs the cell collaborates with multiple stakeholders some of them being Sate Women Commissions, National Legal Services Authorities, Central and State Universities, NGOs etc.

  • Question: 5. How can I apply for a women-centric development program?

    Answer:

    A detail proposal with following information should be submitted to Joint Secretary or any other higher officer:

    • Forwarding letter on the official letter head of the Institute/ Organization.
    • Title of the Program
    • Expected object and outcome of the proposed program
    • Training Module/ outline of the proposed program
    • Expected number & category of target group
    • Resource persons with contact details
    • Date & Venue
    • Support requested from NCW
    • Head-wise estimated budget details (if financial support is requested from NCW)

  • Question: 1. How can I file a complaint before the National Commission for Women?

    Answer:

    A person intending to file a complaint before the National Commission for women may do so by making a complaint on the official website of the Commission https://ncwapps.nic.in under the section of Register Online Complaints. One can also send a written application containing all the important details (along with supporting documents, if any) through post or by hand.

  • Question: 2. Who can file a complaint before the National Commission for Women?

    Answer:

    Any case involving deprivation of women’s right or harassment of women in India can be registered with the National Commission for Women. The complaint should disclose complete details of the matter with specific relief/intervention sought from the National Commission for Women.

  • Question: 3. What Category of complaints are entertained by the National Commission for Women?

    Answer:
    1. Abduction
    2. Acid Attack
    3. Causing Miscarriage
    4. Criminal Intimidation/
    5. Assault
    6. Cybercrimes Against Women
    7. Denial Of Maternity Benefits to Women
    8. Domestic Violence
    9. Dowry Harassment
    10. Dowry Death
    11. Gender Discrimination, Including Equal Right to Education & Work
    12. Murder
    13. Attempt To Murder
    14. Outraging Modesty of Women/Molestation
    15. Police Apathy Against Women
    16. Polygamy/Bigamy
    17. Triple Talaq
    18. Rape
    19. Request For Free Legal Aid to Women
    20. Right To Exercise Choice in Marriage
    21. Honor Killing
    22. Sex Selective Abortion; Female Foeticide / Amniocentesis
    23. Sexual Assault
    24. Sexual Harassment
    25. Sexual Harassment of Women at Workplace
    26. Stalking
    27. Voyeurism
    28. Trafficking
    29. Forced Prostitution of Women
    30. Dehumanizing And Stigmatization of Women
  • Question: 4. What complaints are not entertained by the National Commission for Women?

    Answer:

    The following categories of complaints are liable to be summarily dismissed by the National Commission for Women:

    • Complaints illegible or vague, anonymous or pseudonymous
    • If the matter relates to a civil dispute between the parties such as contractual rights or obligations
    • The issue raised relates to service matters not involving any deprivation of women’s rights
    • The issue raised relates to labour/ industrial disputes not involving any deprivation of women’s rights
    • Matter is sub judice in a Court/ Tribunal
    • Matter is pending before a State Commission
    • Matter has already been decided by the Commission Matter is outside the purview of the National Commission for Women on any other ground.
  • Question: 5. How will I know if my complaint has been accepted by the National Commission for Women?

    Answer:

    An acknowledgment along with complaint number, login ID and password is sent to the complainant upon receipt of complaint by the National Commission for Women if the complaint has been accepted by the National Commission for Women. In the event of the complaint being rejected, the same shall be communicated to the complainant at the earliest. One can also check it telephonically or by personally visiting the National Commission for Women.

  • Question: 6. How can I check the status of my complaint?

    Answer:

    If your complaint is accepted by the National Commission for Women you will be allotted a complaint number with login ID and password which can be used to track the status of your complaint on the website of the Commission. You can also check the same telephonically or by personally visiting the National Commission for Women.

  • Question: 7. What is your helpline No.?

    Answer:

    For complaint related queries dial 24x7 NCW Women Helpline Number  :- 7827170170

  • Question: 8. When can I contact NCW?

    Answer:

    You can contact us anytime between 9.00 AM – 5.30 PM. Working Days - Monday to Friday or you can send details through email at any time.

  • Question: 9. What information do I need to provide while filing a complaint?

    Answer:
    • Contact details of the complainant and the respondent ( if available )
    • Brief description of the incident
    • Details of remedies already exhausted
    • Supporting documents (If any)
  • Question: 10. How is my complaint processed in the National Commission for Women?

    Answer:

    On receipt of a complaint, the commission:

    1. Scrutinizes the complaint as per NCW mandate
    2. Mandated complaints are registered and case number allotted
    3. Non mandated complaints are summarily dismissed upon intimation
    4. As per the nature of the complaint, the mandated complaints are taken up with the concerned authorities. Following actions are mainly taken to redress the grievances of the complainants :
      • Expediting/monitoring police investigation
      • Monitor proper implementation of statutory provisions
      • Resolving the issues through mediation/counseling
      • For serious crimes, the National Commission for Women forms an Inquiry committee which further examines various aspects of the case.
  • Question: 11. If I am being sexually harassed at my work place can the National Commission for Women help me?

    Answer:

    Yes, you can file a complaint with National Commission for Women. The Commission will take up your case with your employer/concerned organization to monitor the proceedings of your complaint as per the mandatory provisions of the Sexual Harassment at Workplace Act, 2013.

  • Question: 12. If I am being deprived of the benefit of the Maternity Benefit Act, 1961 can I file a complaint with the National Commission for Women?

    Answer:

    Yes, you can approach the National Commission for Women in case your employer/ concerned organization is denying you the maternity benefit as per the provisions of the Maternity Benefit Act, 1961.

  • Question: 13. If I’m having a marital discord with my husband and in-laws can I approach the National Commission for Women?

    Answer:

    Yes, you can seek the National Commission for Women or State Women Commission’s help if you want to resolve the issue through mediation, counseling or for expediting police investigation.

  • Question: Functions of NRI Cell

    Answer:
    1. The NRI Cell receives complaints from women on issues related to NRI marriages from across the country and also those residing abroad. These issues primarily involve domestic violence, desertion, dowry demand, apprehension of respondent/s leaving the country, confiscation of passports by husband and in-laws, child custody issues, Financial & Legal Aid under the Scheme of Ministry of External Affairs, maintenance, service of documents abroad, whereabouts of husband not known and wife's inability to join her spouse abroad, etc.
    2. NCW largely adopts a convergent approach among various Ministries such as Ministry of Women and Child Development, Ministry of External Affairs and Ministry of Home Affairs, to address NRI matrimonial issues. The process of legal recourse initiated by the aggrieved women is expedited by coordinating with different stakeholders and Action Taken Report (ATR) is sought from such authorities., concerned Police department, District Legal Service Authority, Indian Embassies and Missions abroad, and Regional Passport Officer (Ministry of External Affairs).
    3. The Complainants / Survivors are also provided psycho-social and legal counseling by legal professionals and counselors, when they approach the Commission personally and are also appraised on the interventions that NRI Cell makes while dealing with matters.
    4. Hearing(s) is also conducted in matters registered with the Commission for necessary intervention, wherever required in relation to follow up with the concerned authorities or reconciliation between the parties.
    5. NRI Cell of the Commission also organizes Programmes / Seminars and Consultation/ Meetings from time to time to create wider public awareness and to initiate deliberations on the effectiveness of legal remedies available for the Indian women affected on account of various issues involved in NRI marriages.
  • Question: Precautions- Dos & Don’ts

    Answer:

    Dos

    Some of the suggestive measures that one could take are as follows:

    • Check the NRI groom’s personal information particulars such as-
    • Marital status: Whether single/ divorced/ separated.
    • Employment details: Qualification, job profile, etc.
    • Financial status: Properties stated to be owned by him in India.
    • Immigration status: Passport, type of visa, eligibility to take spouse to the other country, etc.
    • Other important details: Voter or alien registration card, Social Security Number, residence address especially in foreign country, family background, etc.
    • Women and their family members should have regular and meaningful communication with the groom and his family over a longer period. It should be made sure that the two persons to be married meet personally and interact freely and frankly in comfortable atmosphere to make up their minds.
    • It should be insisted that the marriage should be registered in addition to marriage being solemnized as per religious requirements in India with adequate proof like photographs, etc. Registration of marriage in Punjab is mandatory under the Punjab (Compulsory  Registration of Marriage) Act, 2012 enacted in furtherance of the directions of the Hon’ble Supreme Court in the case of Seema v Ahwani Kumar (2006) 2 SCC 578.
    • The family of the bride should insist that they keep in touch with her even after marriage on phone, through e-mail and local friends and relatives and get alert if at any point there is any reluctance or difficulty in the same.
    • Women should be equipped with knowledge of the laws of the foreign country and the rights they would have in the country of their new residence, especially against any form of abuse or neglect, including domestic violence and whether they can get residence permit and other protections available in the event of domestic violence or abuse.
    • Women should inform the people they trust if they face domestic violence in any form – physical, emotional, financial or sexual.
    • Women should have a bank account in their name near their residence that they can use in case of any emergency.
    • A list of contact details of neighbors, friends, relatives, husband’s employer, police, ambulance and the concerned Indian embassy or High Commission should be kept.
    • Photocopies of all important documents including their passport, visa, bank and property documents, marriage certificate and other essential papers and phone numbers should be left with parents or other trustworthy people in India or aboard. In case, they are lost/forcibly taken away/mutilated/destroyed by or at the instance of spouse or in-laws, the copies will come in handy; if possible, a scanned soft copy should be kept with themselves and the person they trust so that the same can be retrieved when required. The woman herself should also have scanned copies of all the important documents in her e-mail.
    • Photocopies of husband’s personal details including passport, visa, property details, license number, Social Security Number, voter or alien registration card, among others should be kept by women with themselves.
    • Women should be equipped with the knowledge of the Indian laws and the safeguards, and the rights that are available to them, especially against any form of abuse or neglect, including domestic violence, desertion and other remedies like right to maintenance and protection as a victim of domestic violence or abuse.
    • Women may approach the nearest Indian Embassy/ Consulate for assistance/advice to file complaint with the local police about harassment, abandonment, ill-treatment, etc.
    • Women may take the assistance of Indian Embassy/Consulate for getting details of local NGOs for approaching the local police, contacting their family, friends, etc, who could help them.
    • Women should be aware of details of the Ministry of External Affairs’ Scheme which provides for legal/financial assistance to Indian women deserted by their overseas Indian/foreigner husbands through Indian Women’s Organisations/ Indian Community Associations/ NGOs.
    • Women and their family members should insist on a registered pre-nuptial agreement. It would be enforceable in the foreign country and may prove to be useful when any legal proceedings are instituted in the foreign country. Pre- nuptial agreements could include a point that the husband will abide by the laws of India if any dispute arises between them.

    Don’ts

     Some of the precautionary measures that can be undertaken are as follows-

    • Women and their family members should not take any decision in haste and should not get pressurized for any reason whatsoever.
    • Matrimony should not be considered as a passage to greener pastures abroad by falling prey to lucrative schemes to migrate to another country or promises of getting green card through marriage.
    • Marriage should not be finalized without meeting the family or over long distance, on phone or through e-mails.
    • Women and their family members should not get pressurized in taking impulsive decisions of marriage proposal with an NRI just because it appears too perfect to be true.
    • Family members should not negotiate their daughter’s marriage via a bureau, agent or middleman and trust them blindly.
    • In case, matrimonial negotiations takes place via matrimonial sites, the details and authenticity of particulars provided about the groom should be verified.
    • Matters should not be finalized in secrecy; the proposal should be published among the near and dear ones. Friends and close relatives could help in getting vital information which women and their family members may not be able to collect otherwise.
    • Women and their family members should not agree on the marriage taking place in a foreign country.
    • Women and their family members should not feel coerced into acceding to dowry or any other unreasonable demand made by or on behalf of their husbands in order to end their desertion. They should inform the concerned authorities immediately if they are being forced to do so.
    • Women should not remain quiet, if faced with desertion or any other cruelty by husband and/or in-laws whether in India or abroad. They may approach authorities such as the police department, NRI Cell of the National Commission for Women, Embassies/Consulates, NGOs empanelled by our Missions abroad, etc.
    • Papers or legal documents for going abroad should not be forged/fabricated and women should not become a party to illegal acts under pressure, allurement or instigation from anymore.
    • Women should not feel being forced into participating in legal action in the country of husband’s residence. They can file a case in India and they cannot be forced to defend a case filed against them by their husband abroad- especially a case relating to divorce. India has more women-friendly laws than many other countries.
    • If the husband obtains divorce in the other country without the knowledge of his wife, it can be challenged in the Indian Courts under Section 13 of the Code of Civil Procedure, 1908.
    • Women should not defame their husband and/or in-laws without evidence as they may file a defamation case. The facts should only be spoken at the right fora, before police/lawyer/social worker/court, etc.
    • Women and their family members should not be vindictive and take law in their hands. They should never resort to violence or any illegal act to settle scores with the deserter husband and/or in-laws.
    • In case of any problem in the marriage, concerned authorities should be approached by women and their family members.
  • Question: Major matrimonial issues involving in NRI Marriages

    Answer:
    • Ex-parte divorce
    • Child custody/ Child Abduction cases filed by husband
    • Denial of maintenance by husband
    • Serving of summons/warrants/court orders
    • No clue about the whereabouts of the Respondent
    • Financial constraints in fighting legal battles in foreign countries
    • For bringing her husband back to India to face trial, (Extradition)
    • Non-recognition of verdicts of Indian Courts by foreign countries
  • Question: Stakeholders and Relief Provided

    Answer:

    The cases of NRI marriages registered with the National Commission for Women, are taken up with authorities concerned such as Police authorities, Indian Embassy/ Consulates in foreign land, Regional Passport Officers and other departments of State Governments for appropriate action in the matter. The Commission undertakes to provide, on a case to case basis, the following reliefs:

    1. Police Authorities
      1. For registration of FIR;
      2. For expediting the investigation procedure.
      3. For initiating coercive mechanism against their NRI husband such as issuance of NBW, opening of Look Out Circular(LOC); verification of documents for impounding of passport, etc.
    2. Ministry of External Affairs through Indian Missions Abroad- Embassy/ High Commissions/ Consulate of India 
      1. For finding the whereabouts of her husband who is an Indian passport holder;
      2. For reconciling with her husband, residing abroad;
      3. For availing the benefits of financial and legal assistance scheme of MEA
    3. Regional Passport Office,- for impounding of passport
    4. State/ District Legal Service Authority - for obtaining legal aid to pursue matter in Indian court; etc.